Welcome to our Frequently Asked Questions (FAQ) page! Here, you'll find answers to some of the most common questions our customers ask. If you can't find the answer you're looking for, please feel free to contact us directly.
1. What types of products do you offer?
At Fashion Fabrica, we offer a wide range of products, including dresses, co-ord sets, loungewear, shirts & Kurtis, kaftans, kids' clothing, and home furnishings like bed sheets, quilts, and dohars. All our products are made from high-quality natural fabrics.
2. What makes your fabrics different?
Our fabrics are 100% natural, breathable, and skin-friendly, making them perfect for all seasons and sensitive skin. We prioritize comfort, durability, and sustainability in every product we create.
3. What payment methods do you accept?
We accept multiple payment methods for your convenience, including Cash on Delivery (COD), UPI, credit/debit cards, and net banking.
4. What is your return and refund policy?
We offer a 5-day return policy. If you are not satisfied with your purchase, you can return it within 5 days of delivery. Please note that an unboxing video is required for refund approval. Once your return is approved, the refund amount will be processed within 7 business days.
5. How long does delivery take?
For paid orders, delivery takes 3 to 5 days, as no verification is needed. For Cash on Delivery (COD) orders, delivery takes 7 to 9 days as they require verification before shipping.
6. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your delivery. If you have any issues tracking your order, please contact our customer support team.
7. Do you offer international shipping?
Currently, we only ship within India. We are working on expanding our services to international locations soon. Stay tuned for updates!
8. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer support team as soon as possible. Changes or cancellations can only be made before the order is shipped.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. Provide us with your order details and an unboxing video of the item, and we will assist you with the return and replacement process.
10. How do I contact customer support?
You can reach our customer support team via email at support@fashionfabrica.com or by phone at +91 7907770122. We are available from 9 AM to 6 PM, Monday to Saturday.
Still have questions?
If you have any other questions or need further assistance, don’t hesitate to get in touch with us. We’re here to help!
Thank you for choosing Fashion Fabrica. Happy shopping!
